Téléchargez ou lisez le livre The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs de Hervé Priëls au format PDF et EPUB. Ici, vous pouvez télécharger gratuitement tous les livres au format PDF ou Epub. Utilisez le bouton disponible sur cette page pour télécharger ou lire un livre en ligne.
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Télécharger The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF Fichier - In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":* Eliminate dumb contacts* Create engaging self-service* Be proactive* Make it easy to contact your company* Own the actions across the company* Listen and act* Deliver great service experiences
Donc, après avoir lu ce livre, je conseille aux lecteurs de ne pas sous-estimer ce grand livre. Vous devez prendre The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs comme votre liste de lecture ou vous le regretter parce que vous ne l'avez pas encore lu dans votre vie. Télécharger le The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - ePub, PDF, TXT, PDB, RTF, FB2 & Audio Books.
Détails The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
| Le Titre Du Livre | The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs |
| EAN | 9780470189085 |
| Auteur | Bill Price |
| ISBN-10 | 0470189088 |
| Langue | Anglais |
| Nombre de pages | 336 pages |
| Editeur | John Wiley & Sons |
| Catégories | Business & Investing |
| Évaluation du client | 4.3 étoiles sur 5 de 286 Commentaires client |
| Nom de fichier | the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happ.pdf |
| La taille du fichier | 27.47 MB |
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